Dockers® Brand
Where can I purchase Dockers® products?
Purchasing Online.
To shop at the Dockers® Online Store, visit www.dockersstore.com. To shop at one of our online authorized retailers, go to the "Store Locator" page on www.us.dockers.com, and simply click on a specific online retailer under the "Buy Online" header in the left column. (Please note we cannot guarantee that all products are in stock.) The product pages also offer information about whether a specific product is available for online purchase. Click on a retailer link on the product page to be taken directly to a retailer's site to purchase the item online.
Purchasing at a Store. To locate a store that carries Dockers® San Francisco products or a stand-alone Dockers® Store, click on “Store Locator” on the bottom navigation at www.us.dockers.com.
Locate stores in your area that carry Dockers® products by clicking on the "Where to Buy" link on the top navigation bar on www.us.dockers.com. To find a nearby store carrying Dockers® products, enter your ZIP code. Once you have entered your ZIP code, click "Locate a Store." Since not every store stocks every item, please call first. You can also find a specific item in a store near you by going to a product page and clicking the "Find a Store Near You" link in the "Purchase Options" section of the page. Inventory fluctuates at every store, so please call first to confirm the item is in stock.
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How do I stay abreast of Dockers® news, promotions, and products?
Sign up to receive e-mail updates on special promotions, new site features, products, and more. Registration with dockers.com is free. If you have any questions about registering with our site, please see our Privacy Policy.
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Do you have a Dockers® catalog?
Levi Strauss & Co. does not produce a catalog. However, Dockers® products are currently available through several of our online retail partners. You can also go to our online partner sites to see our assortment of Dockers® products available for purchase.
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What if I have a quality problem?
Dockers® is committed to providing products of the highest quality. If you feel you have a defective garment, please follow the directions below.
Returning to store. For the timeliest resolution, we recommend that you first attempt to return the product to the store where it was originally purchased.
Returning to Levi Strauss & Co. If for some reason you are unable to return the garment to the store where it was purchased, in the United States you can send the garment directly to our Consumer Returns Department for inspection. Please print out our Consumer Information Form and include it in your package. You will need Adobe Acrobat Reader to print the form. If you do not have Adobe Acrobat, please click here to download.
If you cannot print the Consumer Information Form, please follow the instructions below:
- Make sure the garment is washed.
- Do not mark the garment with pins, staples, tape or ink.
- Put it in a mailing package of any type along with a letter detailing why you feel the garment is defective. This information is important for us to accurately process your return.
- Make sure to include your name, complete mailing address and a phone number on the letter. If your mailing address is a P.O. Box, you must also include a valid street address.
- Send the item via U.S. Postal Service to LS&CO. Consumer Returns, 501 Executive Airport Drive, Henderson, NV 89052. We recommend you insure the package.
Once we receive your garment, it will be inspected, and a determination will be made. The whole process takes 4-6 weeks, from the time we receive your garment.
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How can I be a Dockers® Model?
We enlist the help of advertising agencies for our commercials. They hire casting agents and production companies when they produce our commercials. They suggest that anyone interested in modeling contact a leading model agency. No specific casting or modeling agency is used exclusively for our advertisements.
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Do you accept outside product designs or marketing ideas?
While we appreciate people's creativity and interest in designing and marketing Dockers® products, we do not consider any product ideas from outside of the company due to legal restrictions. We have a staff of marketing, design and product development professionals dedicated exclusively to creating and marketing products that reach our consumers in the most effective manner possible.
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Can I sell Dockers® products?
Levi Strauss & Co. reviews new account requests primarily on the basis of store location, appearance, product presentation and merchandising mix. If you are interested in becoming an authorized retailer of Dockers® products, please visit the Account Inquiry Request section of our corporate web site for further information on the application process.
Levi Strauss & Co. does not sell to exporters, jobbers, wholesale distributors or liquidators. We only sell directly to approved retail stores in each country where we do business.
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How can I get the Dockers® brand to sponsor me?
Since we receive so many sponsorship and product donation requests, we have concentrated our donation efforts on pre-designated charitable organizations located in communities where Levi Strauss & Co. has a business presence. We do not donate merchandise for fundraising events, contests or to individuals/families, nor do we accept unsolicited requests for individual sponsorships and donations.
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How can I contact the Dockers® brand?
If you have any questions, please send us an e-mail or send us a letter at the address below.
Levi Strauss & Co.
Attn: Consumer Relations
1155 Battery Street
San Francisco, CA 94111
Please be sure to include your zip code and as much information as possible if you need help locating a specific product.
If you would like assistance locating your favorite styles in the United States, please call us toll-free at 1-800-DOCKERS. We are available Monday through Friday from 6 a.m.-4:30 p.m. PST.
Journalists with questions about the U.S. Dockers® Brand should e-mail your inquiries to: dockersmediainquiries@levi.com.
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