Our Worldwide Code of Business Conduct details health and safety standards for all LS&Co. employees, including full-time and part-time employees as well as contractors. It also details the requirements to report accidents, injuries, unsafe conditions and any concerns about potential workplace violence. Our approach is to meet and exceed applicable regulatory requirements, and we have implemented workplace-specific injury and illness prevention programs to meet these laws and protect employees.
Our two company-operated factories maintain certification to the ISO 45001 occupational health and safety management standard. Both factories implement programs designed to manage health and safety risks, reduce accidents and near misses, and adhere to the safety standards outlined in our Supplier Sustainability Guidebook. Worldwide, we work to maintain strong, locally relevant programs that meet, at a minimum, ISO and OSHA requirements. We have also begun a global self-assessment to determine how to better apply country-level regulations as we expand our program.
| Metric | 2019* | 2020* | 2021* | Industry Average (U.S. Bureau of Labor Statistics) |
|---|---|---|---|---|
| Total Recordable Incident Rate (TRIR) at Distribution Centers** | 3.04 | 3.54 | 2.52 | 4.80 |
| Incidents resulting in: Days Away / Restricted Time (DART) at Distribution Centers*** | 2.48 | 2.43 | 1.88 | 3.90 |
We maintain a health and safety management system that includes injury and illness reporting as well as claim case management and reporting. We track the total recordable incident rate (TRIR) and days away from work/restricted time (DART) for our company-operated distribution centers in Mexico, Brazil and Canada, as well as three distribution centers in the U.S. These key safety metrics have shown improvement, reflecting strong safety practices and outcomes and beating industry averages each year.
From the 2019 through 2021 calendar years, we achieved a 36% decrease in U.S. retail store worker’s comp claims.
At three of our company-operated distribution centers in the U.S., we opened free onsite clinics in 2021 as part of our continued focus on employee health and well-being. The clinics — at our facilities in Nevada, Kentucky and Mississippi — are staffed by doctors and nurse practitioners. We are also exploring the feasibility of opening a clinic at another distribution center and at our global headquarters in San Francisco.
At our retail stores, we implemented a third-party assurance audit to ensure compliance with our COVID-19 and customary safety protocol, followed by a digital platform to train retail associates and monitor completion of required OSHA training for our U.S. retail stores. Store managers also hold safety meetings that cover topics such as training, audit results, safety tips and others.
Our ergonomics program focuses on six principles of safe motion dynamics, with videos to demonstrate each principle. The program is available at our company-operated facilities to help employees avoid strains and injuries associated with repetitive motions, posture and other issues.
Our ergonomics program focuses on six principles of safe motion dynamics, with videos to demonstrate each principle. The program is available at our company-operated facilities to help employees avoid strains and injuries associated with repetitive motions, posture and other issues.
In addition to completing our global self-assessment toward a consistent global health & safety program, we will continue evolving our employee wellness programs, health care benefits and other offerings that support comprehensive employee well-being.
For more about these programs and benefits, see Employee Support and Development.
